4G Routers (Including LTE Gateway and MiFi) have no Internet due to 464XLAT technology used by some operators (e.g., Jio, Globe)

Determine whether the performance of the problem is that the web management page shows that the IPv6 address is obtained but the IPv4 address is not obtained. If so, it is recommended to ask the ISP whether their network uses 464XLAT technology. If so, please refer to the following solution.

Solution 1: Create a New APN Profile

For models without beta solutions, please try to manually create an APN Profile, change PDP type to IPv4 only and keep other settings the same as the default profile used. If you don't know how to create a new APN entry, please refer to: What should I do if no APN profile or wrong APN profile is detected by Mercusys Wireless 4G LTE Router?

Solution 4: Check and upgrade ISP file version

1) Check the current ISP file on your 4G LTE Router on Advanced > Network > ISP Upgrade page

Solution 2: Update the ISP File

The ISP file on the official website www.mercusys.com/en has been updated. You can check whether the problem is solved after updating the ISP file. References: How to upgrade the ISP information of Mercusys Wireless Dual Band 4G LTE Router

If the problem still exists after the above troubleshooting, please contact Mercusys Support and provide the following information:

1. Model number, hardware, and firmware version of your router.

2. The troubleshooting steps you have tried and the results.

3. When and where did you purchase it? Was it working fine before?

4. Who is the SIM card provider (Internet service provider)?